Refund policy

RETURN & REFUND POLICY

We want you to love your purchase from The Velvet Rack. 

Returns:

Eligible items may be returned within 14 days of delivery for store credit or exchange.

To be eligible: 

Items must be unworn, unwashed, original condition, and tags attached (if applicable)

Non-returnable items:

Final sale items, custom/personalized products,accessories such as earrings, and gift cards

Damaged or incorrect items:

If you receive a damaged or incorrect item, please contact us within 3 days of delivery.

Shipping fees: Original shipping charges are non-refundable

Return shipping: Customers are responsible for return shipping unless the error was ours.

To request a return:

Please email us at our customer service emails with your order number.